It’s without a doubt that VoIP services and systems are taking over the telecommunications market, and each month this number is increased. VoIP providers are looking at all the ways they can make money from their services that they provide businesses. Many companies offer complete business services and equipment, which businesses can then utilize to […]
To operate a successful call center, agents and managers need to be mindful of each other. The most important thing for all employees working at call centers needs to be customer satisfaction, whether that be in inbound or outbound calls. This is where workforce management for call centers come into play. Workforce management, or more […]
As VoIP technology becomes more and more popular for most businesses big and small, many older features of traditional phone systems are being lost. On the bright side, most of the features that have been lost, are being replaced with more modernized methods. For example, fax machines aren’t the norm anymore, but calls made via […]
With VoIP systems being the leader for most businesses and even some households, companies are making the beneficial switch. In order to ensure that all is met in terms of quality and services, IT professionals are being made aware of all the ins and outs of these systems. Most certifications offered simply build on the […]
Auto-attendant phone systems, which are also known as virtual office phone systems, can provide small businesses with a virtual assistant in order to establish a professional reputation. When your customers call into your business your virtual attendant will greet all customers, making the first impression a good one. Virtual assistants will help small business owners […]
Those that say managing a call center is easy, are wrong. This job is by no means an easy job and requires hard work, a strategic vision, and the ability to motivate people. Effective leaders must know every in and out of the business they are working for, all while being able to improve all […]
Most call centers will monitor quality in subtle ways during calls with clients. If you have heard the pre-recorded messages that most call centers state prior to each call, “For quality and training purposes..” then you know what we are talking about. Call quality and call center quality monitoring are things that need to be […]
With VoIP systems on the rise, it’s beneficial to know all the types of VoIP accessories needed for your phone systems to run smoothly. VoIP ports will help to connect your VoIP phone services to a computer, phone, and tablet. With a VoIP port, connecting your services to the internet connection you have will be […]
For small businesses upgrading your PBX, private branch exchange is a big requirement if you wish to lower costs and increase your call quality. Making the choice to make the change is easy, but finding a provider that is exactly what your business is looking for, will be difficult. Depending on your company’s needs and […]
VoIP, also known as Voice over Internet Protocol, is a system that utilizes packet-switched technology, as opposed to the traditional circuit telephone networks. VoIP systems fully function over the internet and generate high-quality services for all users. This type of technology enables services to operate over computer and data networks, which in turn, enhances communication […]
Nirvanix delivers VoIP, business phone systems and cloud storage services to SME's and Fortune 500 companies alike. 