If you are a gamer, or interested in joining the gaming community, then discord software from VoIP systems will be something worth looking into. Discord software is a proprietary freeware VoIP application specifically designed for those in the gaming community. This type of software specializes in text and audio communications between users in chat channels […]
Interactive Voice Response features, or IVR features, can improve the quality of services that your call center provides. IVR can automate workflow and manage customer support even easier than before. This feature can allow your center to create multi-level interactive voice response menus to guide each caller through the options they are presented, and make […]
When seeking support for simple issues, no one likes to wait to speak with agents for long periods of time. From the automated messaging systems to sudden disconnections, this isn’t something that is typically looked forward to. With all the issues that can arise when dealing with technology, it’s helpful to know the basic steps […]
Businesses need to start stepping up with growing demands of customers, and having technology that can facilitate this growth in the easiest way possible will be highly beneficial. Technology is always evolving and becoming more and more sophisticated, giving all who utilize it flexibility, cost optimization, and convenience. With cloud systems and artificial intelligence picking […]
As recent studies have shown, the call center industry is alive and thriving. There have been well over 32,000 new positions in this industry in the past year, with plenty of expansions for some offices. With that being said, it is imperative that call centers operate to the best of their abilities in terms of […]
It’s without a doubt that VoIP services and systems are taking over the telecommunications market, and each month this number is increased. VoIP providers are looking at all the ways they can make money from their services that they provide businesses. Many companies offer complete business services and equipment, which businesses can then utilize to […]
To operate a successful call center, agents and managers need to be mindful of each other. The most important thing for all employees working at call centers needs to be customer satisfaction, whether that be in inbound or outbound calls. This is where workforce management for call centers come into play. Workforce management, or more […]
As VoIP technology becomes more and more popular for most businesses big and small, many older features of traditional phone systems are being lost. On the bright side, most of the features that have been lost, are being replaced with more modernized methods. For example, fax machines aren’t the norm anymore, but calls made via […]
With VoIP systems being the leader for most businesses and even some households, companies are making the beneficial switch. In order to ensure that all is met in terms of quality and services, IT professionals are being made aware of all the ins and outs of these systems. Most certifications offered simply build on the […]
Auto-attendant phone systems, which are also known as virtual office phone systems, can provide small businesses with a virtual assistant in order to establish a professional reputation. When your customers call into your business your virtual attendant will greet all customers, making the first impression a good one. Virtual assistants will help small business owners […]
Nirvanix delivers VoIP, business phone systems and cloud storage services to SME's and Fortune 500 companies alike. 