NOC / Customer Support

THE BIG PICTURE

We’re building a team of technical support specialists to help monitor our world-wide cloud storage service and provide premier customer support to enterprise customers.

Do you love working with cutting edge technologies and directly supporting enterprise customers from around the globe? Can you spot a server problem from a mile away (or 10,000 miles away)? Do you enjoy foosball and video games at work? If so, then you’d love our start-up culture here...we’ve got some cool stuff for you to work on. Send us your resume.

THE EVERYDAY VIEW

Provide the first line of support for customer calls, e-mails, and support tickets
Proactively monitor the operation of cloud storage services in datacenters around the globe
Perform basic troubleshooting, customer account management, and assist with internal technical operations
Escalate issues to tier 2 & 3 support (customer care and engineering) as necessary to meet required SLAs
Manage incidents from beginning through final resolution, including customer notification
Multiple shifts available, including day, night, and swing shift

THE KIND OF PERSON WE’RE LOOKING FOR

Natural ability to work directly with corporate customers and end-users
Basic technical knowledge and troubleshooting skills in Windows, Linux, networks, and web-based services
Excellent written and verbal skills
Enjoys learning in a company that values personal growth and knowledge
Flexible with work schedules
Hands-on experience in 24/7 network operations centers is a plus
Experience working with system monitoring tools (Nagios, Cacti, MRTG, etc.) and support ticketing systems (Remedy, RT, OTRS, etc.) is a plus
Familiarity with the cloud storage market is a plus

Please submit all inquiries with your resume via e-mail to jobs@nirvanix.com.